Medicare Part D Pilot

What I Have Learned In Medicare Part D Pilot

Working for this company for almost ten years, I have never loved and appreciated Seniors now as I did before. It was not about fishing in the pond with a bunch of baits anymore. Armed with genuine smiles, caring compassionate heart, helpful and gentle demeanor off I went. I carried the attitude everywhere I went. When my husband and I were in Walmart I watched an old couple discussed what drink they wanted. I grabbed a drink that has 4 g of carbohydrates and offered it. They did not mind me helping. By the time they were walking away I realized I was not at work anymore. I was on my own private time and I chose to help Seniors with their “dilemna”. When I returned to work the following Monday, I was even more enthusiastic and excited to talk to them. I engaged to them all the time and was always in close proximity, never mind the constant smell of pee and the occasional farting I hear. I am the most transparent person you will ever meet, but during those embarrassing moments with Seniors I tried to keep my cool. Seldom, I have talked to cantankerous ones that would make you lose hope in humanity. Most of the time I come running to my pharmacy manager and vent out. I am human after all. Albeit those instances I still did my job.

When I’m in the pharmacy I look at people’s faces when I talk to them. I do not look at them from head to toes. There was an incident that made me emotional because I have touched someone’s heart. It meant so much to her she became teary-eyed. She came one day with crutches. Sometimes I say things without thinking and blurted out “ when did that happen?” . I was thinking she fell or got into an accident. She then said” since I was born, I had polio”. I was astounded. I must have kept quiet for a while and apologized. I said “I’m very sorry I never paid attention to it before and I have been helping you for so long. It’s the first time I saw the crutches”. She said I did not have to. She thanked me profusely for treating her a normal human being and not a polio victim. Now every time she comes in she has a huge smile on her face. I may have mention to her that she needed to smile more.

The journey is not done yet, I still have  this month to go. I just could not help the emotions seeping through me.