I ABHOR AT and T!!!

I could not think of a better word to describe AT&T. Hate is too strong a word. But my! I just detest AT&T! I dislike their system and I despise some of their agents. The first time I felt this was when I was trying to transfer to another network, that was years ago. I specifically asked when my contract would end and will I pay a disconnection fee? I'm not stupid! Who in their right mind would pay double just to transfer to another network? Of course, I wanted to save money. If I would only wait a month to make the change, I will be VERY patient. And so the agent told me, "no disconnection fee" because my contract would end that month. So I switched. Because, I was made to understand, there's "no fee". After a few months I got a statement asking me to pay the bill. And it wasn't just my normal monthly fee! It was over $300! Of course I got mad! But being a good citizen, I just paid the bill and promised myself not to get AT&T ever again. Someone's stupidity cost me $300. Why can't that agent pay for it or wave it? Don't they have recordings of our conversations?

I made the mistake of signing up for U-Verse, the reception was great though. Again, it's the agents once again. Before I left the country, I made sure all our bills were paid and that my husband wouldn't have to worry of unpaid bills. I disconnected our AT&T U-Verse because my husband won't be staying in our apartment. I made sure there was no disconnection fee. There's none. Thank goodness! I asked the agent if we would still need to pay a bill after I paid them ( that day). I was assured, no. There will be NO additional payment. Then recently we got a bill AGAIN, asking us to pay. I asked the agent why we had a bill. She said, at the time I was talking to a representative, she didn't know about the next bill and that it didn't show on their screen. I mean how stupid is that? Are the agents there deliberately obtuse? If you didn't know the answer to a customer's question, then don't answer and don't assure them! I'm just thankful it will not affect Jeff's credit score because they haven't sent it to the bureau yet. But imagine if the letter didn't reach us, because we changed our address. Then my husband's credit score is screwed. Excuse my French. Sometimes, people who are know it all are the bane of my existence.

If you don't know the answer, don't be foolish enough to assure customers NOT to worry. Simple as that!
How can I make it plainer?!

P.S.: Forgive me ranting about this. I just hope this reaches AT&T.Train their agents well and update their systems! Hello AT&T pays for millions of dollars for a commercial during Superbowls! And where do they get the money to support it? Yes! Your AT&T bill! ---

"B. Arbitration agreement terms and conditions.
1. AT&T and you agree to arbitrate all disputes and claims between us. This agreement to arbitrate is intended to be broadly interpreted. It includes, but is not limited to:
• claims arising out of or relating to any aspect of the relationship between us, whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory; • claims that arose before this or any prior Agreement (including, but not limited to,
------------>>>>>>>>>>>>>>CLAIMS RELATING TO ADVERTISING);

• claims that are currently the subject of purported class action litigation in which you are not a member of a certified class; and
• claims that may arise after the termination of this Agreement."---source http://www.wireless.att.com/learn/en_US/pdf/INSPDT03110149E_FINAL.pdf